Read what our customers are saying about us...

DEC. 2013

I just wrote Jenn to ask here to thank your crew for fixing my motor twice, both times I have to give them a  "10".  Everyone I came in contact with was just  absolutely!  professional and very accommodating . They made it worth the trailering to have my boat serviced at REX MARINE. They are a credit to your company.
Happy HOLIDAY"S 
 
George S.
Hawthorne ny 

Survey 2012 Results

 

98% of Rex Boaters would recommend the rack service to friends!

100% of Rex Boaters are satisfied with the Rack Storage operation!

98% of Rex Boaters agreed that our staff was knowledgeable and courteous!

100% of Rex Boaters are satisfied with the Rex Staff’s response to customer needs or requests!

 

Rack Comments

 

I cannot say enough good things about all the staff that launches the boats. - Howard U 7/25/12

The launch crew is just the best. Friendly, responsive, sense of humor, careful with the boats, it doesn't get any better. They all deserve special mention. – Anonymous 7/25/12

Good crew of guys that are always friendly and helpful - Rich B 7/31/12

Your staff is great. I'm a big fan. Thanks for all that your group does - Scott 7/31/12

The Rex crew is first class, courteous and professional. They are a contributing factor why I have kept my boat year after year at Rex. - John B 12/18/12

Everyone is very responsive to my needs and requests. That everyone operates at the same high level is remarkable. – Anonymous 12/18/12

I have and will continue to recommend the rack service to others. – Rob C 12/18/12

All the guys are great. Very service oriented. Understand that there is a balance between the customer and the marina. – Anonymous 12/22/12

The rack guys are great. Good people. Hardworking. Responsive. Always thinking two-steps ahead. They are the ones with whom I have the most exposure. Thank you. - Stan S 7/18/12

Jay & the guys were always cheerful and very helpful – Phil C 11/10/11

 

Very professional & helpful team – John B 11/10/11

 

Enjoyed my 1st season with Rex – Ray L 11/10/11

 

I have nothing but good things to say about the rack service.  I call in often to request an end of day rack launch to use my boat after hours and it has never failed to be waiting for me when I get down there.  Very nice to have so many hoses available with nozzles. – Chris P 11/12/11

 

I have already recommended your rack service to others. You do a great job. – Rob G  11/14/11

 

As you know I have 2 boats with Rex.  My kids boat is racked stored.  Even my kids say the rack service is great.  When my 15 year old comes back in alone, the staff is always there to help her dock if needed.  GREAT JOB!!!!! – Keal E 11/15/11

 

Walter takes great care and is very proactive. When he pumps gas into the boat never a spill. – John B 11/10/11

 

Professional & courteous staff – Donna L 6/10/09

 

Julio is fantastic and always accommodating – Mike V 11/10/11

 

Jenn, Julio, Mark M & Ermine – all exceptional! – Kye C 11/10/11

 

Julio & Walter did an excellent job as always with managing both the service and the employees. Great job guys. – Chris P 11/12/11

 

Great team. They are always attentive to my needs – Dave M 6/10/09

 

Julio, Walter  & Mike always do a great job.  It makes me feel very comfortable knowing that these guys are there to handle my kids boat. - Keal E 11/15/11

 

Bill, I think all the guys are doing a great job.  Julio's always in control. Scott is a good kid and a hard worker.  They're all very polite, helpful and thoughtful.  Also, the area you guys cleaned up down by the new slips looks great. – Stan S 6/10/09

 

The entire rack staff is great.....I have no complaints and had another great season at Rex.  Can't wait for next spring ! – Heath B 10/6/10

 

Your guys do a great job and have been very kind to me and my family - Mike S 12/16/09

 

 

 

 

Yard Comments

Given how short the boating season is.....it has been a sincere pleasure to work with your staff when mechanical issues have arisen.  They immediately addressed the issue and turned it around in a timely manner with no surprises.  Both Mike and Phil in the ship store continue to be helpful and are an asset to your ship store.... and Both John and Mike at the work service desk have been great to work with, easy to reach, are very responsive and you can tell that they care.  Keep up the great work. - Joe G 7/18/12

 

We used Rex for the first time after the 2011-12 season for fall decommissioning, winter storage and spring commissioning.  We were very satisfied with the service and personnel. – Bruce T 7/24/12

 

 

All of the staff has always treated me with dignity and respect.  They always listen to my concerns and actively attend to my requests.  Thanks Bill.  Keep up the great job. - Gordie K 7/18/12

 

Mike S. & Mike M. they go out of their way to make the customer satisfied and happy. - Tom B 7/18/12

 

I found the service to be excellent. – Chris B 7/18/12

Bill,
This is just a note to say “thank you.” We began our boating experience at Rex in 1998 with “Carolyn J” (215 Sea Ray). Two years later we we moved up to the “Jolly Roger” (27’ Sundancer)…and in 2004 we brought “Lady L” to Norwalk From Rhode Island.
Throughout these 14 years, we’ve enjoyed the friendly relationships and helpful services proivded by the entire Rex Crew – especially John, Jen, Sal, Jeff, Nick, Jim, Mike and the launch/hauling/maintenance team.
It’s been wonderful being part of the Rex “family” and we appreciate everything you have all done for us.

Thank You!

Sincerely,
Roger & Carolyn L
4/27/12

 

The parts guys in the store are great.  I knew their names this summer, but can’t remember them now.  They saved me lots of time & $$ this past summer with their knowledge of the SeaRay parts! Mike in the yard helped me get squared away when we pulled the boat for the hurricane and again for the end of the season.  He helped make arrangements for specific repairs to the prop and other systems with email & phone contacts.  I feel quite confident with my SeaRay service & storage at Rex.  Thanks for everything! – Rob F 11/15/11

 

I would like to thank everyone at Rex Marine for their help.  From the Ladies in the office to the store & especially Mike S in parts, also the service department for all their help.  I have to say that the staff at Rex Marine has exceeded my every expectation.  They have a customer for as long as I own a boat.  Thank you Rex Marine Center. - Tom B Jr. 11/16/11

 

This was my fifth year at Rex.  All staff are extremely helpful and they make it a pleasure to come down and use our boat. Rich L 11/16/11

 

The entire team has always been very helpful but specifically, Julio at the launch, Jenn & ermine have stood out as reason I enjoy working with Rex. – Dan K 11/17/11

 

I have always found everyone at Rex to be very helpful and courteous.  Your efforts are greatly appreciated.  – John R 11/20/11

 

Your company is e-mail friendly and John communicates very well, it is very easy to do business with your company – Bart D 9/8/10

 

Jennifer, John very good people. Courteous and accommodating.  Bill Deacy handled my boat sale very professionally !! - Chuck G 6/30/10

 

Everyone on staff consistently goes above and beyond to create an outstanding environment.  I couldn't be happier with my experience at Rex Marine. Jay T 6/29/10

 

I have always found your staff at Rex to be ' top notch" and very helpful / attentive in getting work done in addition to the annual haul out / re launch in the spring.  Over the years I specifically have always greatly appreciated the help of your main engine mechanic Danny and Mike in the ship store.....both of these individuals are true assets to you organization.  I am the 3rd generation in my family that continues to use your services.  Thank you.  - Joe G Jr. 12/1/09

 

Bill and Ermine were exceptional in getting us into indoor storage.  They run a tight ship! Kim & Enzo T 6/29/10

 

Best marina in the entire Northeast! Thanks for always being there and for making boating so much more fun. – Mitch K 12/1/09

 

I have been relying on Rex for many years to service and deliver my boat and your personnel always do a great job.  Have a happy holiday season. Stephen K 12/3/10

 

 

 

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