OUR POLICY: WARRANTY/ EXTENDED WARRANTY, SERVICE CONTRACT, INSURANCE WORK, 3rd PARTY-PAYERS, etc.

Most such work requires Rex Marine to submit a diagnosis & detailed estimate on boat owner’s behalf to attempt to

obtain Manufacturers or applicable 3rd party payment authorization. Upon verifying your coverage details and your

authorization signature below, Rex will submit your warranty/ 3

rd party payer request on your behalf. Except for

coverage amounts confirmed in advance by Formula, Suzuki, Yamaha, and Mercury/Mercruiser factory warranty

claims, unless alternate arrangement has been made in advance, if actual payment has not been received from a 3rd

party payer prior to when you would like to use or remove your boat, you may be required to pay the full repair cost,

and upon our receipt of payment from the 3rd party payer, you will be reimbursed based upon the amount Rex Marine

receives.

• To be eligible to make a request a factory warranty coverage, Rex must be an authorized dealer for the

engine, component, or boat, which must be registered with the manufacturer in the name of person

requesting the work. Unit must be within the warranty period, and owner must authorize at potential

owner expense diagnosis and other work necessary to enable Rex Marine to prepare the detailed estimate

required by the manufacturer to evaluate your warranty request.

• While initial diagnosis or discussion with a manufacturer, extended service contract company, or

insurance company may provide the basis for starting and/or continuing diagnosis or other work that has

been conditionally approved on a warranty/3rd party payer basis, additional information and costs

revealed by the diagnostic process/teardown/ disassembly etc. may prove inconsistent with preliminary

diagnosis and result in denial of claim. In such a case, costs for all work performed by Rex Marine which

is not reimbursed by warranty/ 3rd party payer remains payable by the owner.

• Only Rex Marine technicians or a manufacturer pre- approved subcontractor may perform warranty work

to be eligible for claim to be submitted.1 Please read your warranty/ service contract/insurance

documents: Commonly excluded from coverages are: road service/travel charges, launching, hauling,

power washing bottom, towing, trailer loading/unloading, storage charges, dockage charges, sea

trials/on-water testing, routine maintenance parts, consumables (gas, lubricants, fluids, oils, etc.), ‘wear’

parts (belts, impeller, etc.), express shipping fees if you request us to obtain parts faster than standard

shipping, plan deductibles, and other items specifically excluded per your policy terms. These items are

the responsibility of the owner and require full payment when invoiced. specifically excluded per

your policy terms. These items are the responsibility of the owner and require full payment when

invoiced.

• 3

rd party/service contract labor reimbursements are based upon 3

rd party-devised labor times which

seldom reflect the ‘real-world’ labor times required to perform diagnosis & repair. If Rex has been

notified by 3rd party payer of variation between our estimate and 3rd party authorized reimbursement, we

will inform you and seek your authorization to proceed. Rex will provide you information upon request

should you wish to challenge 3rd party reimbursements offered. If your challenge is unsuccessful, you

remain responsible to pay Rex Marine immediately upon work completion for cost difference of funds

received/expected from 3rd party payer and actual invoice cost of Rex completed repairs.

• Please understand that the warranty claim and 3rd party payment processes and time to complete the work

often requires substantially more time than a “owner-authorized/owner paid” work request. Waiting for

inspection by a claims adjuster or factory representative, detailed diagnosis and estimate requests,

multiple communications necessary to exchange often highly detailed required information, and delays

receiving manufacturer supplied parts are among common delays beyond our control.

• To proceed, you must sign this agreement and as well as our service request form, which must include

charge card information and your explicit authorization to use card on file to pay for non-3

rd party

covered costs of your warranty/3rd party work requests. If your claim request is denied or only partial

payment received, you remain responsible for all costs, including costs for labor, parts, ad operations

required to diagnose and create the required estimate, reassembly costs if applicable, and other work

performed, even if work is incomplete or if owner declines actual estimated repairs.

I have read and understand above policy. As a condition of Rex Marine accepting my Warranty request, I

acknowledge and agree that invoices for work performed by Rex Marine not reimbursed by warranty/3rd

party payer constitutes a Promissory Note and is payable by me in full upon invoicing, and I give my

permission to process my charge card on file if necessary to comply with this policy.

Print Name: _______________________________________________

Signature: _________________________________________________

Date: ____/_____/20_______

Rex Marine Center ▪144 Water Street South Norwalk, CT 06854

Phone (203) 831-5234 ▪ Fax (203) 866-7889

Warranty Policy